Five Star Hotel Systems

Write here news or dates of coming events

Five Star Hotel Software Corporation develops, sells, installs, teaches and supports its unique suite of fully integrated hotel software and resort software. Since 1994 we have been continuously focused on our clients’ needs and their feedback, resulting in hotel software that is simple for you to learn and use, extremely reliable, and very cost effective due to its low support requirements. We have averaged less than .3 after hour calls from our clients per hotel per year for 5 years now. That is an astounding record of reliability and ease of use. We guarantee 20 minute turnaround time on all support calls.

June 26, 2019

July 1, 2019 Tax Tables

Updates are available for our Payroll customers.  Go to the Customer Support tab above or click here to update your system.

Dec 17, 2018

Jan 1, 2019 Tax Tables

Updates are available for our Payroll customers.  Go to the Customer Support tab above or click here to update your system.

November 26, 2018

CONTACTING TECHNICAL SUPPORT

Please note that effective on Nov 30, 2018 you will no longer be able to contact Five Star support by using the toll free number.  You must install the 'Support' update found on the Customer Support tab in order to add the new support text contact tool.

June 26, 2018

July 2018 Tax Tables

Updates are available for our Payroll customers.  Go to the Customer Support tab above or click here to update your system.

May 24, 2018

Expedia Interface Users

Please be advised that we have fixed the problem where Expedia was not downloading every reservation. Click here to update your system to eliminate this problem.

April 9, 2018

Booking.com Interface Users

Booking.com has just announced that as of June 30, 2018, they will no longer support an old security protocol for sending credit card numbers to you via their interface. JUNE 30 IS A SATURDAY OF THE LONG WEEKEND!! If you update your system before June 30, your interface will continue to work, but it will stop working then if you don’t. The required update (dated March 23, 2018) can be found on our Customer Support page.

March 23, 2018

Expedia Interface Users

Expedia made an unexpected and undocumented change on Tuesday March 20 which may cause issues with our interface users.  We are currently waiting for a programming spec from Expedia to write a comprehensive driver.  An interim update has been added to the Customer Support page to resume the interface operation.  Please download and run the update at the bottom of that page.

March 5, 2018

Moneris Credit Card Integration

We have been informed by Moneris that they plan to end support for an older version of the security policies that they used to protect your cardholder information when you use our credit card integration programs with them.

 

This support will end March 20 2018. You must do an upgrade before then or your credit card integration will stop working on March 20.

Please visit the Customer Suport

tab for the required download and installation instructions.

 

 

 

News:

Hotel, Resort and Inn

Management Software

- Hotel and Front Office Management

software (the core program);

- Fully integrated, real time Internet

Reservations

- Fully integrated Banquet & Catering

- Fully integrated Back Office including

General Ledger, Accounts Receivable and

Accounts Payable

- Fully integrated dining room or gift shop

touch screen Point of Sale

- Fully integrated Call Accounting

- Interfaces for most POS, telephone, movie,

card lock, etc.

How To Use Moneris' Support Group

We have noticed since the newer pin pads have been issued by Moneris to replace older ones, a significant increase in problems with pin pads.  While we have your attention we would like to advise you on how to get help from Moneris. They have a 'first line' support service and a 'third level' service. If you call the support number you always get first line service. They seem to ALWAYS tell you it is a Five Star problem. It rarely is, since all we have provided is a software program. Unless a setting in Five Star has been inadvertently changed, it is unlikely we will be able to fix it..

 

What you must do to get your solution from Moneris, is strongly insist that first line support put you through to third level support. They will try to stop you for some reason, but it is apparently possible to get through. You must wait about 45 minutes on hold for this third level support. In most cases we have found that this third level solves the problem. We hope this help and advice will get you through your next pin pad issue quickly.

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