 
 |
|
Client Support & Training
20 years of focus on reliability, and on feedback from our users, has produced the simplest to use and most reliable system. We believe if it doesn't work reliably and easily, it simply doesn't work at all.
We provide:
- Step by step new-user tutorial manual;
- A comprehensive Show and Tell learning module that talks to you and shows you in full motion on screen 30 topics for the Front Office module. By far the easiest learning tool ever;
- Detailed reference manual;
- A learning hotel that is the same as your real hotel where you can play and learn without messing up your real hotel information;
- Complete manual on-line;
- Context sensitive help at every field and menu option, including 3 levels of help - expert, intermediate, and demonstration;
- "Cheat sheets" and night audit balancing worksheets;
- Troubleshooting guide - the most valuable 20 pages we have ever published. This little booklet will save you the cost of after hours support calls, because it contains the 20 things we have received calls for after hours (and during support plan hours too). People who use it never call us. It WORKS!
- On site custom tailored implementation training and follow up training.
No other system offers you as much, because Five Star is run by system teacher/installers, not programmers or sales people.
Five Star offers comprehensive training plans for the fastest and simplest installations. Our statistics show that 20% of our users have implemented Five Star Front Office and Call Accounting with no training. The other70% required 3 days average training for Front Office and 3 days for Back Office. See the investment summary pages for a complete list of training times suggested.
We will assist you in the process of picking your hardware and your hardware vendor. We believe you should deal with a local company you can trust, because after sales service is the most important part of the choice. Your hardware company has to be there to fix a broken computer. Fortunately any software problem can be fixed over the phone or internet. You will always call us first when it doesn't work. Our unique commitment to you is if it is not a software problem we will help you diagnose the problem until you understand and agree where the problem lies. If you don't understand, we haven't done our job yet. This is the only way to ensure that you never get caught in the old problem of the software company saying the problem is hardware, and the hardware company saying it is software.
All together, no other software solution offers you as much to help you get up and running fast, and to keep you there.
|
|
