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Front Office Features

Set up package plans for multi day and multi component. Revenues are automatically split for departmental financial reporting.
Create your own custom fields to collect ANY information you want to about guests. This feature adds HUGE flexibility for specialty properties that offer other services, like theater tickets, boat rentals, paid parking spaces, special occasion, vehicle plate number, kids names, gold club member etc.
Create user-defined letters and registration cards, welcome letters, brochure letters, right in the system. Easier and faster than mail merge (see also our mail merge feature too.)
Asks the Œwhere did you hear of usš question, the single most important feature in Five Star. If you pay $5,000 or more per year for advertising and franchise fees, this feature can save you the price of the software many time each year, or help generate thousands of dollars in additional revenues, by fine tuning your promotion dollars.
Waiting List
When you have to turn away a guest you can record the reason and report on this data statistically. Helps you learn which opportunities are most frequently lost, and how to keep them in the future.

Automatically adjusts the rate for busy dates you specify and for any date when occupancy is high. Suppose your property generates $1 million room revenue per year, with 70% annual occupancy. So roughly 30% of the time you are high occupancy, when you raise rates 30%, e.g. from $69.95 to $99.95. If staff forgets to raise the rates just 20% of the times they are supposed to, this feature saves you $18,000 per year!
Offers seasonal rates, lock out rates by season.
Percentage occupancy rate increases with 8 tiers of increments. This induces guests to book early, just like an airline.
Rounding rules to make all your rates end in .99 etc.
Lock out specific dates and set minimum stays, like weekend bookings must include Friday and Saturday, and no arrivals are permitted on Saturday.
Offers daily rate increases where you specify the dates rates should increase.
Simply use yield management to hold prices on given dates, i.e. donšt discount. Even this simple technique saves any property thousands of dollars each year.
Send detailed messages to reservationists on any date reminding them of special events, up-sell opportunities etc.

Full group management system with excellent booking flexibility.
Copy frequent tours or groups from master templates for quick setup.
Book different number of rooms for the group on each night. Easy to come back and change the room blocks after.
Fast assign names to rooms screen looks just like a rooming list. Group guests can arrive days early, leave later, and can be changed any time.
Automatically creates sharer folios as required. Set up to 4 guests per room right in the rooming list screen.
Wedding style bookings where guests phone in and book independently also accommodated.
Quick release rooms after all names assigned, puts rooms not used back into inventory so they are no longer blocked.
Prints group summary reports for long range planning, group sales forecast for detailed revenue and booking analysis, rooming list cutoff report for rooming lists you should have received, deposit cut off report, rooming list for day of arrival
Master folio always created for group charges, plus incidentals folios created automatically for every guest.
Report generators offer report design features specifically for group business.
Instant Check In feature puts 100šs of reservations in house in seconds.
Instant Check Out feature.
Transfer charges lets you quickly move all or specific charges between folios in seconds.

Three built in report generators for reservation information, market analysis, and guest history. Access to over 150 fields of information in the data files, with the ability to sort and select records based on just about anything in the files.
Design your own reports with just what you need and nothing that you don't.
Use guest name, address and market source information taken from the brochure system for further market analysis, doubling its accuracy.
Design any reports from the reservation file for things like special guest requests for maids, revenue projections, corporate and travel agent and group projections, etc.
Output guest history to a word processor mail merge file for selected group mailings.
Design and print your own guest history reports for information the way you need it. Some examples pre-designed and shipped with Five Star include revenue and occupancy by corporation, travel agent or group, revenue and occupancy by market source, rate and room type, special guest requests.

Set up all your travel agents and pay them immediately, with no time consuming paperwork at all. The easiest way to increase your occupancy. Five Star also comes pre-shipped with 2500 travel agents.
Record travel agent commissions in an instant.
Transfer automatically to accounts payable ledger (if you have the Back Office module) via the night audit or get a list of commissions every night audit.
Calculates commissions automatically. This is the easiest way to increase your occupancy - pay your travel agents right away.
Five Star comes pre-shipped with 2500 Canadian travel agents names and addresses and phone numbers. Use the mail merge capability to easily advertise your commissions to them and watch your occupancy soar!
Use the report generators to assess past and future booking patterns and value added by travel agents. Excellent opportunity to improve your targeted marketing efforts.