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Client Support
Payroll Clients:The
current update on our website contains the latest payroll update
files for Jan 2008. Please print the directions and follow them
to download and install the latest software.
Windows Vista: For
those clients considering upgrading to the latest Microsoft operating
system, Windows Vista, please note that Five Star software is
not supported for use in that environment.
Norton Anti Virus Users: After
recent updates from Symantec, many Five Star clients have reported
considerable system slow downs. As a result, they have researched
and installed other reputable antivirus software which has alleviated
their performance issues.
Please Note: For
those clients running Windows XP, 2000, 2003 workstations with
a Windows 98, 98 SE, ME server, you must not download the XP update
KB885250 or 2000/2003 service packs newer than July 1, 2005. You
should disable the automatic updates or upgrade your 98 SE server
to XP or higher.
HP LaserJet 1012 users: If
you encounter the message "Unsupported Personality PCL"
power down the printer then restart it. You can then use Five
Star's reprinting capability to print your document.
Getting the most from Five Star Support
Whenever possible contact our support line early in the day (8am-11am EST). Our response time will be very short, and most probably immediate. Later in the day seems to be the most popular time to call Five Star so it takes us longer to get back to you.
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