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About Us - Testimonials
We believe that our greatest assets are our satisfied clients
When you are purchasing a new system the most important step is to talk to as many users as possible. And that means 10 or more if you can. If you just talk to one or two you don't get an understanding of how the program tends to work, you just get an understanding of how the program tends to work for that person and his or her unique personality, capabilities and limitations. Often this limited view is seen through rose coloured or jaded glasses.
But by talking to 10 or more properties, the real personality of the program comes out, and the personality of the person you talk to becomes less dominant. We at Five Star want you to speak to as many properties as you care to about the way Five Star works for them.
Never be satisfied when another vendor gives you 3 or 4 users to talk to. Talk to those users and then ask for more.
Here are some great, and simple questions to ask. Get the user talking:
- Are you satisfied?
- Is the price right or too high for what you get?
- If you could do it again, would you?
- Are you better off now or were you better off manual/or with your previous system?
- What would you improve on?
- How good is support? Can they answer your question immediately or do they have to get back to you? How quickly do they answer you?
Here is what some of our users had to say recently:
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"We opened the Arden Park Hotel this year. A fully integrated, complete solution for a new property startup is the only way to compete these days. Five Star took care of everything - front desk, dining room, bar, accounting, call accounting, payroll etc. We are much more efficient as a result."
Greg Hayter, General Manager, Arden Park Hotel, Stratford, 82 rms
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"We've used Five Star for years. The systems are reliable, easy to learn, and comprehensive. For Extended-Stay properties it is one of the best we have seen!"
Jamal Kanji, Regional Controller, Internal Auditor, Atlific Properties, Vancouver
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"This is the best Group Management System I've ever seen! Support & Staff are always very helpful."
Frank Taylor, General Manager, Best Western Fallsview, Niagara Falls, 244 rms
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"I stand behind this system all the way. The combination of value and full functionality may be the best in the PMS marketplace."
Herb Wong, Front Office Manager, Parkhill Hotel, Downtown Vancouver 192rms
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"The system was so easy to learn, I can't believe our people learned it as fast as they did."
Stephanie Regent, Director of Care, The Bradgate Arms, Toronto, 90 rms
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"I am getting ALL my reports. No Problem!!!"
Nabil Eltimany, Food & Beverage Manager
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"This is a great system!"
John Horowitz, Owner, Capital Hill Hotel & Suites, Ottawa, 180 rms
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"We just love this new windows system! The Yield Management feature is great."
Kevin Sydlowski, Assistant Manager, First Canada Inns, Edmonton, 88 rms
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"I've used Five Star at other properties, and when I joined this one, we implemented it immediately. It has been excellent for years. And it's very good value too!"
Hagar Samatar, General Manager, Sheraton Four Points (formerly Inn On The Lake), Toronto, 151 rms
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"Five Star takes care of our Front Desk, Dining Room, Bar, Accounting, Call Accounting, and Interfaces. It has become very reliable over the years."
Zarir Medhora, Financial Comptroller, Ramada Hotel Toronto Airport, 172 rms.
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"In the past 3 months only one of the twenty computers in our network has frozen once. Very reliable!"
Andrew Sibbald, Innkeeper, The Briars, 92 rm resort on Lake Simcoe.
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